InsiderDXBi

Virgin Mobile UAE

Growth Score40DXBi Rank159Heat Score100

Emirates Integrated Telecommunications Company PJSC (trading as Virgin Mobile UAE)

The UAE's first fully digital, app-based mobile network.

Subsidiary (brand of EITC/du)Dubai, UAE, Dubaivirginmobileuae.com
Prospect profileMVNOdigital telecomduEITCeSIMmobile network
Visit Website

Media

Preview imagery published alongside each story, linking back to the original.

Overview

Virgin Mobile UAE is a fully digital mobile service brand operated by Emirates Integrated Telecommunications Company (EITC), the parent company of du, using EITC's licensed network infrastructure. It was launched as EITC's second consumer telecom brand, positioned as the UAE's first app-based, contract-free mobile operator with digital-only onboarding (no physical stores). The company has continued to roll out digital-first initiatives, including facial-recognition eSIM activation for tourists, a fully digital eSIM onboarding journey integrated with UAE PASS, and a generative-AI customer experience collaboration with AWS.
40

Growth Score

Steady

100

Heat Score

Trending up

Details

Operating Status
Active
Company Type
Subsidiary (brand of EITC/du)
Headquarters
Dubai, UAE
Founders
Karim Benkirane

Products & Services

Virgin Mobile UAE App

Core self-service mobile app for plan selection, identity verification, eSIM activation, number porting, and account/usage management - central to Virgin Mobile UAE's fully digital, store-free service model.

eSIM (with UAE PASS onboarding)

Fully digital eSIM issuance integrated with UAE PASS national ID verification, letting customers get connected without a physical SIM or store visit.

Prepaid mobile plans

Flexible, fully digital prepaid voice/data/SMS plans targeted mainly at younger, price-conscious consumers.

Biodegradable SIM cards

Physical SIM cards made from oxo-biodegradable plastic (decomposing in 4-6 months vs. hundreds of years for standard plastic), launched as a sustainability initiative aligned with UAE Green Agenda 2030.

People

Technology

No technology or web presence data on file yet.

Financials

Funding rounds

Projects

Brand Licensing / AcquisitionCompleted

EITC (du) acquires rights to operate Virgin Mobile brand in UAE

Emirates Integrated Telecommunications Company (EITC), owner of the du brand, acquired the rights to operate Virgin Mobile as a second telecom brand in the UAE. Virgin Mobile is not a separate MVNO/operator; it runs on EITC's existing network, IT and infrastructure, with a dedicated business unit inside EITC handling marketing, sales and customer care, while EITC holds all customer contracts and regulatory obligations under the UAE Telecommunications Regulatory Authority (TRA).

Jan 31, 2017

Product/Service LaunchCompleted

Virgin Mobile UAE digital-first relaunch

Virgin Mobile UAE repositioned around a fully digital, app-first customer model: SIM ordered and delivered within about one hour of downloading the app, pay-upfront 6- and 12-month plans, and 5G-ready service, positioned as a 'customer champion' digital benchmark under new Managing Director Rob Beswick.

Oct 1, 2020

Partnership / Project LaunchAnnounced

Virgin Mobile UAE electric motorcycle delivery rollout with Axiom Telecom

Virgin Mobile UAE rolled out electric motorcycles for its delivery riders in partnership with Axiom Telecom, described as a market first for eco-friendly last-mile delivery in the UAE telecom sector.

Aug 15, 2026

Brand Licensing AgreementCompleted

EITC licenses Virgin Mobile brand from Virgin Group for UAE operations

Emirates Integrated Telecommunications Co (EITC), du's holding company, obtained a licence from Richard Branson's Virgin Group to operate Virgin Mobile-branded consumer mobile services in the UAE for a term of more than five years. Virgin Mobile was set up as a separate business unit within EITC, using EITC's existing network infrastructure, with its financial performance folded into EITC's quarterly results; commercial service launched fully digitally on 5 September 2017.

Jan 31, 2017

PartnershipCompleted

Virgin Mobile UAE and UAE PASS launch fully digital eSIM onboarding

Virgin Mobile UAE integrated the UAE PASS national digital identity platform into its app, enabling the UAE's first end-to-end digital eSIM onboarding journey - customers can choose a plan, verify identity via UAE PASS, and download an eSIM entirely within the Virgin Mobile app without a store visit.

Apr 3, 2024

Similar Companies

Official Channels

Where Virgin Mobile UAE publishes directly. Each link is checked for the correct platform and profile format.

A tick means the link resolves to a valid company profile URL on that platform. It does not confirm the account is operated by Virgin Mobile UAE — that requires a signal only the platform or the company can give, so DXBi does not claim it.

Press & Announcements

Every item links back to its original source. Announcements are only marked as coming from Virgin Mobile UAE when the link resolves to the company's own domain.

Loading press coverage…

Signals & News

Insights

Reviews